We hope that you are happy with the items you have selected. We will be happy to return or exchange unworn or defective merchandise within 14 days of delivery date. Returns or exchanges will not be accepted after 14 days. All merchandise must be returned in the original shipping box and packaging with tickets attached. Merchandise marked “as is” or “final sale” cannot be returned/exchanged. Please Note: All returned merchandise will be subject to $25 restocking- fee.
For returns accompanied with Return Authorization number a refund will be made in the form of original payment for the price noted on the slip. Credits should appear on your next credit card billing statement. If you do not have your packing slip, please use the “contact us” with your order # and we will be happy to assist you in obtaining one.
Without the Return Authorization number, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please use the “contact us” or e-mail us to ensure you receive proper reimbursement.
Shipping and handling charges and sales tax on shipping are not refundable. Please note that Department Stores or Small boutique Stores cannot assist you with your TMNewYork online return. TMNewYork merchandise purchased from other retailers, including Department Stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
RETURN BY MAIL
Follow the below instructions to package your return and mail it back to us:
- Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your packing slip.
2. Pack and seal your return securely, in the original carton and packaging, and include the completed packing slip.
3. Create your UPS return shipping label.
4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
5. Take the package to your nearest UPS drop off location.
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.
We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.
EXCHANGE BY MAIL
If you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.
Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card or issue a check.
Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.
These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).
Please note: Pay Pal orders can NOT be exchanged. You can return your item back to the warehouse and a credit will be issued. You will have to place a new order through our website for the replacement item. Our warehouse can only refund your Pay Pal account and is not authorized to charge your Pay Pal account.
Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles